Frequently Asked Questions

Where can I use the card?

The OptimumRX Card is accepted at over 56,000 pharmacies throughout the United States. The network includes pharmacy chains, such as CVS, Duane Reade, Rite Aid, Target, Walgreens, Wal-Mart, and more, as well as thousands of independent pharmacies throughout the country. Pharmacy location information can be obtained by contacting customer service. If a neighborhood pharmacy is not already participating in our network, please have them call us. We will send them information about how then can participate in the network so that you can take advantage of the savings as soon as possible.

What if my pharmacy doesn't recognize the card?

Pharmacies may not be familiar with every prescription program in which they participate. If the pharmacist does not recognize your OptimumRX Card or if you encounter a problem at the pharmacy, DO NOT leave without having the pharmacy call the toll-free number printed on the ID card.

What is my average discount on Non-Preferred Drugs?

Members are currently receiving an average discount of approximately 25% on brand name drugs, and up to 70% on generic drugs. There is no guaranteed percentage savings on every prescription purchase. The price paid depends upon the pharmacy and the type and quantity of drug purchased. Pharmacies, just like other retail stores, compete against each other and may have special prices on some products. When this is the case, we cannot discount the pharmacy's already low price, but a member will receive the advantage of the pharmacy's special pricing. THE MEMBER ALWAYS RECEIVES THE LOWER OF THE OPTIMUMRX CARD CONTRACT PRICE OR THE PHARMACY'S PRICE.

What is a generic drug?

Once a patent on a brand name drug expires, other drug companies may make a generic version of the drug, with the approval of the Food and Drug Administration (FDA). The FDA's standards for quality are the same for all manufacturers. This means the generic drug contains the same active ingredients as the brand name whose patent has expired, and that it’s as safe, potent and effective.

How can I keep my prescription drug costs down?

The use of generic prescription drugs, whenever available, is most cost effective. Don't be shy - discuss your prescription options with your doctor. Ask whether an alternative, less expensive option would work for your condition.

How will I know if there's a generic equivalent available?

Simply ask your local pharmacist or call OptimumRX Card 's Customer Service Department at 1-866-333-3000 to find out about generic equivalents for your prescription. Also ask your doctor to prescribe generics whenever possible and appropriate. (Your enrollment packet will include helpful materials you can share with your doctor.)

What is the difference between brand name and generic drugs?

The brand name is the trade name under which the product is advertised and sold, and is protected by patents so that it can only be produced by one manufacturer for a pre-determined number of years. Once a patent expires, other companies my manufacture a generic equivalent, providing they follow stringent FDA regulations for safety.

Generic drugs are drugs for which the patent has expired, allowing other manufacturers to produce and distribute the product under a generic name. Generics are essentially a chemical copy of their brand-name equivalents. The color or shape may be different, but the active ingredients must be the same for both. The preferred drug list contains only FDA-approved generic medications.